📧 Contact Us
We'd love to hear from you! Whether you have questions, feedback, or need support, our team is here to help.
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Email Support
support@getthumbnailfromyt.com
Response within 24 hours
Live Chat
Available on our website
Mon-Fri, 9 AM - 6 PM EST
Premium Support
Priority support for premium users
Response within 2 hours
📋 Quick Help
- • Check our FAQ section first
- • Include your browser info for technical issues
- • Premium users get priority support
- • We typically respond within 24 hours
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🤔 Frequently Asked Questions
🆓 Is the service really free?
Yes! Our basic thumbnail extraction service is completely free. We also offer premium features like 4K quality and bulk downloads for $4.99.
🔒 Do you store my data?
No, we don't store the YouTube URLs you enter or the thumbnails you extract. All processing happens in real-time.
📱 Does it work on mobile?
Absolutely! Our service is fully responsive and works great on all devices - phones, tablets, and desktops.
⚡ How fast is the extraction?
Very fast! Thumbnails are extracted in real-time, usually taking just a few seconds to process and display all available qualities.
💎 What's included in Premium?
Premium includes 4K Ultra HD thumbnails, 2K QHD quality, bulk ZIP downloads, API access, and priority support.
🔄 Can I get a refund?
Yes! We offer a 30-day money-back guarantee on all premium purchases. Just contact our support team.
Don't see your question here?
💬Ask Us AnythingFeature Requests
Have an idea for a new feature? We'd love to hear it!
features@youtubethumbnailpro.com